Refund & Cancellation Policy

This policy covers moving to a different date and getting your money back for classes booked with Defensive Training Services.

Moving to a different date

You can move to a different date yourself, from your registration confirmation or your account, as long as you do it at least 7 days before the class starts.

A registration can be moved once. If you need to move it again, contact us and we will do what we can.

Inside 7 days of the class, seats are usually committed and dates are hard to fill, so a change at that point is at our discretion — contact us as early as you can and we will try to help.

Cancelling and refunds

• Cancel at least 7 days before the class starts and you receive a full refund.
• Cancel inside 7 days of the class and we will offer credit toward a future class rather than a refund, because the seat is usually too late to fill.
• If you do not attend and have not contacted us, the fee is not refunded.

If something serious has happened — illness, a family emergency, a deployment — contact us. We would rather find a way to get you into a later class than hold you to a deadline.

If we cancel or reschedule

If we cancel a class, or change its date or location and the new one does not work for you, you choose: transfer to another date, or a full refund. This applies to weather and low enrollment as much as to anything else.

How refunds are issued

Refunds go back to the card or method used to pay, through Stripe. Once we issue it, the money usually appears within five to ten business days depending on your bank. Any fee shown separately at checkout is refunded with it.

Contact

Questions about this policy can be sent to Defensive Training Services at warren@defensivetrainingservices.com.